Refund Policy
At our Store, we take pride in offering high-quality kids' artwork that brings joy and creativity to your space. If you are not completely satisfied with your purchase, we’re here to help!
1. Returns & Refunds Eligibility
Due to the nature of our products, we accept returns and refunds under the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- You must request a return within 15 days of receiving your order.
- Digital downloads and customized artwork cannot be returned or refunded unless they arrive damaged or defective.
2. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 15 days of receiving it. We will require:
- A clear photo of the damaged or defective item.
- Your order number and purchase details.
We will offer a replacement or full refund at no additional cost to you.
3. How to Request a Return or Refund
To initiate a return or refund, please follow these steps:
- Contact us at [Your Contact Email] with your order details and reason for return.
- If eligible, we will provide you with return instructions.
- Once we receive and inspect the returned item, we will process your refund to your original payment method within 30 business days.
4. Non-Refundable Items
We do not accept returns or offer refunds for:
- Digital or downloadable artwork.
- Personalized or custom-made pieces.
- Items that have been used, altered, or are not in their original condition.
5. Late or Missing Refunds
If you haven’t received your refund after 30 business days, please:
- Check your bank account.
- Contact your credit card provider (it may take time for refunds to be processed).
- If you still need help, email us at [Your Contact Email].
6. Exchanges
We only replace items if they arrive defective or damaged. If you need an exchange, contact us.
7. Contact Us
For any questions regarding our Refund Policy, feel free to reach out.
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